CTA | Member Services

	Overview
	The CTA Advisory Panel on Endorsed Services, which is comprised of appointed CTA members, reviews complaints that CTA members may have about a CTA endorsed product or service. The Advisory Panel settles complaints and makes binding determinations on CTA endorsed providers. However, issues regarding the credit union or credit card provider are advisory only and are not binding on such providers. The Panel is available at no charge to CTA members participating in CTA endorsed praograms.


	Why Do I Need this Service?
	A unique benefit of being a CTA member and participating in a CTA endorsed program is the right to have your complaints/concerns regarding that program reviewed by the CTA Advisory Panel on Endorsed Services. The Panel is responsible for ensuring that CTA members who have complaints with a CTA endorsed company will receive a prompt, fair, and impartial review of their complaint.

How Do I File a Complaint?

Filing a complaint with the CTA Advisory Panel on Endorsed Services is available at no cost to eligible CTA members.

Become a member of CTA by:

There are five steps to the Panel's review of your complaint. Please refer to the CTA Advisory Panel on Endorsed Services Brochure for more details.

You must use the Panel's Complaint Review Request Form. You may download it below, or call (650) 552-5200 and CTA will mail you a form. Please make sure you select the CTA Auto and Home Insurance Complaint Review Request Form, if your complaint concerns auto or home insurance.
Complete the Request Form and submit it by mail or fax to the CTA Risk Management and Member Benefits Department in Burlingame at least five business days before the Panel meeting, which meets four times a year. Complaints received after the cut-off date will be reviewed at the Panel's next scheduled meeting date, unless special circumstances require an extension of time for processing or review from the carrier.
The Panel receives all the information that you and the CTA endorsed company have submitted. At the meeting, the Panel will review all the facts, receive testimony, and/or seek clarification and additional information.
A personal appearance is optional for communicating your concerns directly to the Panel members.
After all the information is reviewed, the Panel will review the merits of your complaint and make a binding determination either to sustain your position or sustain the company position, or recommend a compromise.


	Related Documents and Forms
	Pamphlets CTA Advisory Panel on Endorsed Services Brochure This brochure explains the complaint resolution process provided through the CTA Advisory Panel on Endorsed Services. Document Size: 196 K Forms CTA Advisory Panel Complaint Form for Life Insurance, Disability Insurance, Credit Union Services, Credit Card, and Travel and Entertainment Programs This form allows you to register your complaint with the CTA Advisory Panel on Endorsed Services. Document Size: 136 K


	Contact Information
	For more information on this service or to request a complaint form, please contact the CTA Risk Management and Member Benefits Department at: Address: P.O. Box 921, Burlingame, CA 94011-0921 Phone: (650) 552 - 5200 Fax: (650) 552 - 5014 Email: member_benefits@cta.org


	For More Information
	For more information on upcoming meeting dates for the CTA Advisory Panel on Endorsed Services click here. For details, please call the CTA Risk Management and Member Benefits Department at: (650) 552 - 5200