• Assists the Supervisor in training CTA staff and others in the effective use of Membership software applications.
• Assists the Supervisor in the training of the fundamentals of Membership processing and reconciliation of chapter accounts where applicable.
• Develops and documents user procedures related to Membership Accounting software applications. 
• Provides software application support for the business applications and systems specific to Membership Accounting.
• Advises users on how to avoid and solve business software application problems. 
• Assists the supervisor in coordinating workflow for membership processing and accounting.
• Develops and conducts statewide training related to membership processing and dues accounting.
• Coordinates and is responsible for the internal control of data processed for purposes of membership dues accounting.
• Coordinates and organizes the flow of membership data between affiliates and field offices.
• Responds to inquiries and problems related to the collection and transfer of membership records and accounting data from affiliates.
• Prepares special reports as requested by Management and assigned by supervisor.
• Processes memberships and reconcilies selected chapter accounts as required.
• Coordinates preparation of special mailings.
• Maintains liaison with applicable parties (including external contracts) with regard to processing and accounting or membership procedures.
• Prepares reports and distributes data to applicable parties and outside agencies.
• Performs other appropriate duties as assigned.

Functions Unique to Position:

• Uses FMS to perform general ledger functions.
• Conducts I and A training.

Qualifications:

• BA or BS Degree and one (1) year of relevant experience.
  Or, AA Degree and three (3) years of relevant experience.
  Or, six (6) years of relevant experience.
• Understanding of network connectivity as it relates to Membership applications.
• Demonstrated customer service and interpersonal skills that will establish and maintain cooperative relationships with staff at all levels.
• Superior communications skills, both verbal and written.
• Proficiency in the use of computer technology and the ability to learn and use Association software programs.
• Ability to learn and train others in the use of Membership software applications.
• Ability to analyze problems and recommend appropriate solutions.
• Ability to analyze and prepare reports; aptitude for figures and details.
• Ability to work under pressure and adapt to changes in priorities.
• Ability to exercise initiative, tact and good judgment.
• Ability to organize and coordinate work plans.
• Ability to operate generally used office equipment.
• Ability to travel as needed.
• Ability to work overtime as needed.